3CX Phone System
KSh 25,000(KSh 29,000 Incl VAT)
✅ Unified Communications: Voice, video, live chat & messaging in one platform
✅ Cross-Platform Support: Works on Windows, macOS, iOS, Android & browsers
✅ CRM Integration: Connects with Salesforce, HubSpot, and more
✅ Call Center Features: Queues, wallboards, call reporting & analytics
✅ Flexible Deployment: On-premise, cloud, or hosted by 3CX
✅ Cost-Effective: No per-user licensing; pay per simultaneous call
SKU: 3CXCategory: Telephone infrastructure
3CX is a comprehensive, software-based PBX (Private Branch Exchange) system designed for businesses of all sizes. It offers a range of features including voice calling, video conferencing, live chat, and messaging, all integrated into a single platform.
🔧 System Requirements
The hardware requirements for 3CX vary based on the deployment size and environment:- Small Deployment (Up to 10 users):
- CPU: 2 cores
- RAM: 2 GB
- Storage: Minimum 32 GB SSD
- Network: 1 Gbps LAN
- Medium Deployment (Up to 50 users):
- CPU: 4 cores (e.g., Intel i5)
- RAM: 4 GB
- Storage: Minimum 64 GB SSD
- Network: 1 Gbps LAN
- Large Deployment (100+ users):
- CPU: 8 cores
- RAM: 8 GB or more
- Storage: Minimum 128 GB SSD
- Network: 10 Gbps LAN
🧰 Key Features
3CX offers a robust set of features across its different editions:- PBX Features:
- Unlimited extensions (except in the free edition)
- Call logging, recording, and voicemail
- Auto-attendant and multi-level IVR
- Ring groups and call queues
- Busy Lamp Field (BLF) support
- Unified Communications:
- Integrated video conferencing with screen sharing and whiteboard
- Live chat integration for websites
- WhatsApp, SMS, and Facebook messaging integration
- Mobile apps for iOS and Android
- Web client and Windows desktop app
- Call Center Features (Pro and Enterprise Editions):
- Advanced call reporting and analytics
- Wallboard and switchboard views
- SLA alerting and callback options
- Barge-in, listen-in, and whisper functionalities
- CRM integration
- Enterprise Features (Enterprise Edition):
- Call Flow Designer for custom call handling
- Hot desking and scheduled backups
- Failover support and standby licensing
- MS Teams Direct Routing integration
- Skill-based routing
- AI Features:
- Voicemail transcription
- Call transcription and analytics
- Integration with AI services like Google Gemini and OpenAI
💼 Deployment Options
3CX can be deployed in various environments to suit different business needs:- On-Premise: Installed on Windows or Linux servers within your organization's infrastructure.
- Cloud-Based: Hosted on cloud platforms such as AWS, Google Cloud, or Microsoft Azure.
- Hosted by 3CX: A managed solution where 3CX handles the hosting, updates, and maintenance.
💰 Licensing and Editions
3CX offers multiple editions to cater to different business sizes and requirements:- Free Edition: Suitable for small businesses with up to 10 users. Includes basic PBX features, video conferencing, and live chat.
- Pro Edition: Adds advanced call center features, CRM integration, and Microsoft 365 integration.
- Enterprise Edition: Includes all Pro features plus enterprise-grade functionalities like failover support, standby licensing, and advanced routing.
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